The Nava Benefits App for Employees

Frequently asked questions.

How does Nava support members with their benefits?

Nava combines AI-powered support with a dedicated team of benefits advocates, available through the app, to help with questions about your enrollments—including medical, dental, vision, and voluntary lines of coverage.

How do I access member support?

You can access member support through the Nava Benefits App by selecting the ‘Messages’ tab at the bottom of your screen. From there, you can connect with our benefits advocates, track inquiries, or use AI-powered tools to get instant answers to common benefits questions. You can also view your current elections and member ID numbers in the app.
If you’re not using the app, you can email our support team at membersupport@navabenefits.com for assistance.

When can I expect a response from Nava Member Support?

Our team aims to respond to your questions within one business day. For instant answers, our AI-powered support is available 24/7. Download the app to get full access to support + provider search and digital ID cards.

Can you help me find a doctor?

Yes, we can help you find a doctor! The easiest way is through the app—just click on 'Doctors' and search using the criteria you need.

Can you help me with a claims issue?

Although we can’t file a claim on your behalf or directly dispute something with your doctor’s office we CAN be an advocate for you with your medical carrier. We can help identify if the claim/bill is consistent with the insurance plan you are enrolled in and if needed, reach out to the carrier on your behalf to help resolve the issue. We can also help provide clarity on a claims document like an EOB and, if necessary, provide guidance on how (and where to go) to get your claim reprocessed.

Can you help me with an enrollment issue?

Are you trying to make an appointment but your provider is saying they can’t locate you in the carrier system? Our team can help. Our member support team will contact the carrier on your behalf to figure out the root cause of the issue and figure out a solution to get you access to care.

Can you help me with telemedicine?

Our team will research your plan to figure out if telemedicine consultations are included and, if offered, provide you with the correct contact information for you to get those visits set up for yourself.

Can you help me with a bill?

Although we cannot help you dispute a bill directly with your provider, we can help you with figuring out how much your insurance has paid on an existing medical bill. We’d ask that you include a photo attachment with your inquiry in the app.

Can you help me choose a plan?

We can help you understand all of your plan options so you feel confident in selecting a plan that’s best for you, but we aren’t able to tell you which plan you should pick. Our team can help explain the differences in each of the plans offered to you so you can make an informed decision.

24/7 support and benefits access to keep you happy and healthy.

Start using the Nava Benefits App.

Frequently asked questions.