Family access is here: Manage benefits for the whole family

Employee benefits should be simple, accessible, and useful for everyone in the family—not just the employee. That’s why we’re thrilled to introduce family access, a new feature within the Nava Benefits App. Family access lets employees invite their spouses, partners, children, or caregivers to manage their benefits independently, offering a more seamless, autonomous experience. Say goodbye to shared logins and screenshot workarounds! Family access brings greater convenience, clarity, and control to family benefits management.

Empowering families to navigate benefits

The Nava Benefits App is designed to make benefits management easier for both employees and HR teams. While HR professionals spend valuable time answering questions about benefits, the app gives employees instant access to resources like digital ID cards and provider directories. For more complex issues, our team of benefits advocates ensures employees get the care they need—without overpaying.

Family access: a seamless, secure solution

Traditionally, managing family benefits has been cumbersome. Employees often share logins or send screenshots of digital ID cards. With family access, each family member gets their own login, making it easy for them to:

• Access digital ID cards instantly
• Review coverage details and benefits usage
• Message Nava benefits advocates directly in the app
• Navigate their healthcare needs independently

This streamlined process ensures that every family member can manage their benefits securely, without the need for shared logins.

How it works

Setting up family access is simple and intuitive:

1. Invite your family: Employees can easily send invitations through the app by going to account settings, selecting family access, and tapping "Invite."
2. Download and sign in: Family members will download the app and sign in using their phone number or email.
3. Enjoy full access: Family members will have complete access to their benefits, manage healthcare needs, and contact support directly.

Why family access matters

Family access isn’t just a convenience—it’s about empowering families to take control of their health and wellness. Here’s why it matters:

• Improved efficiency: No more back-and-forth between employees and family members to share benefits information.
• Enhanced privacy: Individual logins keep personal details secure and confidential.
• Better support: Family members can directly seek assistance without relying on the employee.

Real-life impact

Here are a few ways family access is making a difference:

1. At the doctor’s office: A spouse needs to show their digital ID card but doesn’t have immediate access. They can log into their account and present the digital ID card in seconds, without needing to ask the family member for it.
2. Quick answers for dependents: A dependent has questions about their dental coverage. They can message Nava’s Benefits Advocates directly to get real-time answers, rather than relying on the family member as the middle person.
3. Supporting college-aged dependents: Parents can easily invite their college-aged children to the app, allowing them to access their digital ID card and benefits details directly, no need to worry about delays in mailing the card or lost cards.

What’s next?

Family access is just one of the ways Nava is redefining benefits management. We’re committed to continuously improving the way benefits are delivered and making them more accessible to employees and their families.

Take the next step toward simplifying benefits for your whole family—log in to the Nava Benefits App today, invite your family members, and see how easy it is to manage benefits for everyone!

Ready to elevate your benefits offering and save money at the same time? Get in touch to learn more about how Nava can help improve your employee benefit experience.